Shipping policy

LAST UPDATED — AUGUST 26, 2026

MADE TO ORDER.
DELIVERED WITH CARE.

Every THYMORIS piece is produced after your order is confirmed. Below you'll find everything you need to know about production, shipping, tracking and delivery.

SHIPPING AT A GLANCE

01 / PRODUCTION

Production Time

THYMORIS products are made-to-order. Each item begins production after your purchase has been confirmed.

Estimated production time is 1–4 business days.

Production times may vary during holidays, high-volume periods, temporary supply interruptions, production delays, or circumstances outside our reasonable control.

Business days generally exclude weekends and recognized U.S. holidays.

02 / SHIPPING

U.S. Shipping

THYMORIS currently ships within the United States only.

After production is complete, estimated standard delivery time is approximately 3–7 business days.

THYMORIS offers Free Standard U.S. Shipping on orders $50 or more. Orders under $50 are subject to standard shipping rates shown at checkout.

03 / DELIVERY

Estimated Total Delivery Time

Most orders are expected to arrive approximately 4–11 business days after the order is placed.

• Production: 1–4 business days
• Shipping: approximately 3–7 business days

Delivery dates are estimates and are not guaranteed.

04 / ORDER PROCESSING

Changes & Cancellations

Orders begin processing after payment has been successfully completed. Once an order enters production, we may not be able to:

• Cancel the order
• Change the product
• Change the size
• Change the color
• Modify the shipping address

If you notice an issue, contact us as soon as possible at thymoris@gmail.com. We will make reasonable efforts to help, but changes cannot be guaranteed once production or fulfillment has begun.

05 / TRACKING

Tracking Information

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been fulfilled.

Tracking may take some time to update after the shipping carrier receives the package.

06 / CARRIERS

Shipping Carriers

Orders may be shipped through different carriers depending on the destination, product, fulfillment location and shipping availability. The carrier assigned to your order may vary.

07 / DELAYS

Shipping Delays

While we work to have orders produced and delivered within the estimated timeframes, delays may occasionally occur due to:

• Carrier disruptions
• Severe weather
• Natural disasters
• Holiday shipping volume
• Transportation interruptions
• Production delays
• Incorrect or incomplete shipping information
• Circumstances beyond our reasonable control

THYMORIS cannot guarantee specific delivery dates when delays are caused by third-party carriers or circumstances outside our reasonable control.

08 / SHIPPING ADDRESS

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your street address, apartment or unit number, city, state and ZIP code carefully.

If you notice an error after placing your order, contact us immediately. We cannot guarantee that an address can be corrected after production or fulfillment has begun.

09 / RETURN TO SENDER

Packages Returned to Sender

If a package is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery or another customer-related delivery issue, please contact us.

Additional shipping costs may apply when reshipping is required because of incorrect or incomplete information provided by the customer.

10 / LOST PACKAGES

Lost Packages

If your tracking has not updated for an unusual period of time or you believe your package may be lost, contact us at thymoris@gmail.com.

Please include your order number, name and available tracking information. We will review the shipment and assist with the appropriate next steps.

11 / MARKED DELIVERED

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members, and with neighbors when appropriate.

Please allow a short period of time in case the carrier marked the shipment delivered before final delivery. If you still cannot locate the package, contact us for assistance.

12 / DAMAGED ORDERS

Damaged Packages or Products

If your order arrives damaged, defective, misprinted or incorrect due to a production or fulfillment issue, contact us within 30 days of delivery.

Include your order number, a description of the issue and clear photographs showing the problem.

13 / MULTIPLE SHIPMENTS

Multiple Shipments

An order containing multiple products may arrive in more than one package. This can happen when items are fulfilled from different production locations.

You may receive separate tracking information for each shipment.

14 / INTERNATIONAL

International Shipping

THYMORIS does not currently offer international shipping.

Orders can currently be shipped only to eligible addresses within the United States. We may expand our shipping destinations in the future.

NEED HELP WITH AN ORDER?

CONTACT THYMORIS

For questions about shipping, tracking, delivery or an existing order, contact our customer support team. Please include your order number whenever applicable.