FAQ
CUSTOMER CARE
FREQUENTLY
ASKED QUESTIONS.
Everything you need to know about THYMORIS orders, shipping, sizing, returns and delivery.
NEED TO KNOW
ORDERS & SUPPORT
How long does it take to receive my order?
THYMORIS products are made-to-order. Production typically takes 1–4 business days, followed by approximately 3–7 business days for standard U.S. delivery. Most orders are expected to arrive within approximately 4–11 business days after the order is placed. Delivery times are estimates and are not guaranteed.
Do you offer free shipping?
Yes. THYMORIS offers Free Standard U.S. Shipping on orders $50 or more. Shipping rates for orders under $50 are calculated at checkout.
Do you ship internationally?
Not at this time. THYMORIS currently ships only to eligible addresses within the United States. We may expand our shipping destinations in the future.
Are THYMORIS products made-to-order?
Yes. Each product is produced after your order is placed. Because production may begin shortly after purchase, changes or cancellations cannot always be guaranteed once an order has entered production.
How should I choose my size?
Please review the size guide and product details before placing your order. THYMORIS graphic tees are designed around a relaxed fit unless otherwise stated on the product page. Always check the measurements provided for the specific product before ordering.
Can I return or exchange my order?
Because THYMORIS products are made-to-order, we generally do not accept returns or exchanges for change of mind, personal preference, incorrect size or color selected by the customer, or failure to review product and sizing information before ordering.
What if I ordered the wrong size or color?
Because each product is made-to-order, we cannot provide a free replacement, return or exchange when the wrong size, color or product variation was selected by the customer. Please review your selected options carefully before completing your purchase.
What if my item arrives damaged, defective or incorrect?
Please contact us within 30 days of delivery at thymoris@gmail.com. Include your order number, a brief description of the issue, and clear photographs showing the problem. Eligible claims will be reviewed for a replacement, refund or other appropriate resolution.
Can I cancel or change my order?
Contact us as soon as possible at thymoris@gmail.com. Because made-to-order products may enter production shortly after purchase, cancellations or changes are not guaranteed once production has started.
Can I change my shipping address?
If you notice an error in your shipping address, contact us immediately. We will make reasonable efforts to help, but an address change cannot be guaranteed after production or fulfillment has begun.
How do I track my order?
When tracking is available, you will receive a shipping confirmation with tracking information after your order has been fulfilled. Tracking may take some time to update after the carrier receives the package.
What if my package appears to be lost?
If your tracking has not updated for an unusual period of time or you believe your package may be lost, contact us with your order number and tracking information. We will review the shipment and assist with the appropriate next steps.
What if tracking says delivered but I cannot find my package?
First check around the delivery location, with household members and, when appropriate, nearby neighbors. It may also help to allow a short period of time in case the carrier marked the shipment delivered before final delivery. If you still cannot locate it, contact us so we can review the situation.
Can one order arrive in multiple packages?
Yes. Some orders may be fulfilled from different production locations and can therefore arrive in separate packages. If this happens, you may receive separate tracking information for each shipment.
How can I contact THYMORIS?
For order questions, shipping, returns, product questions or general customer support, email us at thymoris@gmail.com. If you are contacting us about an existing order, please include your order number.
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