Refund policy

LAST UPDATED — AUGUST 26, 2026

MADE TO ORDER.
HERE WHEN SOMETHING GOES WRONG.

Every THYMORIS piece is produced specifically for your order. Because of this, returns and exchanges are generally limited to confirmed product defects, production issues or fulfillment errors.

RETURNS AT A GLANCE

MADE-TO-ORDER Returns for change of mind, wrong size or wrong color are generally not accepted.
DAMAGED OR INCORRECT ITEM Contact us within 30 days of delivery.
BEFORE RETURNING ANYTHING Please contact THYMORIS first. Do not ship an item back unless instructed.

01 / RETURNS & EXCHANGES

Returns and Exchanges

At THYMORIS, each product is produced made-to-order after your order is placed.

Because each item is created specifically for your order, we generally do not accept returns or exchanges for reasons unrelated to a product defect, production issue, or fulfillment error.

We do not accept returns or exchanges for:

  • Ordering the wrong size
  • Ordering the wrong color
  • Change of mind
  • Personal preference
  • Incorrect information entered by the customer
  • Failure to review product details or sizing information before ordering

Please carefully review all product descriptions, available colors, sizing information, and order details before completing your purchase.

02 / PRODUCT ISSUES

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect due to a production or fulfillment error
  • Materially different from what you ordered

Please contact us within 30 days of delivery.

Email: thymoris@gmail.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the problem

We will review your claim and, when appropriate, provide a replacement, refund, or other suitable resolution.

03 / CLAIM PERIOD

Claims Submitted After 30 Days

Claims submitted more than 30 days after the confirmed delivery date may not be eligible for a replacement or refund, except where required by applicable law.

We recommend inspecting your order as soon as it arrives and contacting us promptly if there is an issue.

04 / RETURN SHIPPING

Return Shipping

Please do not return or ship any product back to THYMORIS unless we specifically instruct you to do so.

In many cases involving a confirmed production defect or fulfillment error, a physical return may not be required.

If a return is necessary, we will provide you with the appropriate instructions.

05 / REFUNDS

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

After a refund has been processed by THYMORIS, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Processing times vary by financial institution.

06 / REPLACEMENTS

Replacements

When appropriate, THYMORIS may offer a replacement instead of a refund for items affected by:

  • Manufacturing defects
  • Printing errors
  • Damage during fulfillment
  • Incorrect products sent due to a fulfillment error

Replacement eligibility will be determined after we review the information and photographs provided.

07 / SIZE & COLOR

Wrong Size or Color Ordered

Because THYMORIS products are made-to-order, we cannot provide a free replacement, return, or exchange when the customer selects the wrong:

  • Size
  • Color
  • Product variation

Please review the product size guide and selected options carefully before placing your order.

08 / SHIPPING INFORMATION

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at thymoris@gmail.com .

We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Orders that cannot be delivered because of incorrect or incomplete customer-provided information may not qualify for a free replacement or refund, except where required by applicable law.

09 / CANCELLATIONS

Order Cancellations

Because made-to-order products may enter production shortly after an order is placed, cancellations are not guaranteed.

If you need to request a cancellation, contact us as soon as possible at thymoris@gmail.com .

If production has already started, the order may no longer be eligible for cancellation or refund.

10 / LOST PACKAGES

Lost Packages

If your tracking information indicates an unusual delivery issue or your package appears to be lost, contact us at thymoris@gmail.com .

Please provide your order number and relevant tracking information.

We will review the situation and assist you when reasonably possible.

Packages marked as delivered by the carrier may require additional investigation before a replacement or refund can be considered.

11 / SALES & PROMOTIONS

Sale and Promotional Items

Items purchased during a sale, discount, or promotional event remain subject to this Refund & Returns Policy.

A discounted price does not remove your rights if an item arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment error.

NEED HELP WITH AN ORDER?

CONTACT THYMORIS

For questions regarding returns, replacements, refunds, damaged products, or fulfillment issues, contact our customer support team.

CONTACT US

THYMORIS · Operated by GROUP M&S LLC
New Mexico, United States

This policy does not limit any rights you may have under applicable consumer protection law.